Help & Support

Below, we have a list of frequently asked questions. If you have further questions contact us at

Frequently asked Questions

Simply go to

We have made the signing up process simple for any individual looking to access Insurercore, though you will need to ensure your company has signed up first. Once your company is registered, simply click 'SIGN UP' when you enter the site and complete the basic information required to get your account live.

Once your company has decided to join Insurercore, you will need a person with the necessary authority to go to ‘Sign Up' when entering Then simply select ‘Register my Company' and complete the basic form. Insurercore will then undertake a level of due diligence before activating the account. Please note, we will attempt to do this as soon as possible. Should you have not heard from Insurercore for 24 working hours, please contact

Insurercore is completely free for all users to create their profiles and use the majority of functionality. The areas that are chargeable include the Broadcast Message functionality, Access to User and Company Data Analytics. 

Insurercore is primarily available through desktop, though we have modified this to make it available on mobile devices. We anticipate creating iOS and Android Insurercore apps in Quarter 3 of 2019.

We do not offer individual trials at present as there is a requirement that your company signs up to Insurercore first. If your company is considering a trial with Insurercore then please ask them to set up an account, as described above or contact Sam Carey on sam.carey@insurercore for further information. 

Your profile in full will take no longer than 5 minutes to complete, with Risk Appetite Items (Products and Schemes) taking a similar duration. If you run into any difficulties during the process of completing your profile, please contact

A Risk Appetite Item is an insurance Product or Scheme. With free-form text fields, you can explain where you differentiate yourself from competitors as well as upload any brochures that may provide further information. Each component part of your Risk Appetite Item will be searchable on the Insurercore network.  

Searching is easy. We have the basic search option, which will allow you to enter several key words as well as the filtered search where you can reduce the number of results based on your specific requirements.

As much as one may think they know every market out there, we all know this cannot be true. Insurercore can introduce you to new contacts and help maintain current relationships by advertising your skills, expertise and risk-appetite to the market. Any changes you have within your profile can be notified to specific users on Insurercore or the wider market.

There will be no third-party ads within the Insurercore network/application.

We pride ourselves on our product and our service but understand that from time to time an issue may arise that could lead to you wishing to submit a complaint. We take all complaints seriously and will aim to respond within 48 hours to any complaint from the time it is received.

To raise a complaint to us at Insurercore, please follow the below instructions.

By Phone: Please call Jo Wall on 0208 004 4880

By Email: Please send an email raising your complaint to

By Post: Please send a letter raising your complaint to our registered address, detailed under Contact Us page 

Please visit the Contact Us page in order to submit any further questions or queries to Insurercore. One of our team will get back to you.